Our Motopool Concierge Team is here to help with any questions you might have, however most of the most obvious or simple ones you will find covered here in our Motopool Member Manual.
Subscription Plan Fee – this is your weekly fee that is payable each week for your access to the service. It is based on the different plan you choose.
Car Fee – this is added on to your subscription plan fee and is based on the car that you select.
Weekly Advertised Fee per Car – the fee advertised per week for each car is the combination of the Plan Fee and the Car Fee
Joining Fee – this is a one-time fee that is payable upon joining the Motopool subscription and is $250
Security Deposit – this is a refundable security deposit that may be charged to commence your subscription
Cancellation Fee - There is a $350 cancellation fee if you pay your deposit and book a subscription with us but fail to collect the vehicle.
Ancillary Fees – This refers to any additional charges incurred by an account holder or their additional driver as a result of the use of the Motopool service. This includes but is not limited to infringement notices, speeding tickets, tolls, fuel, excess KM’s and additional cleaning charges.
Your Motopool subscription comes with between 250 – 750 KM’s per week depending on the plan that your are on. If you exceed the KM allowance then you will be charged an additional KM charge at $0.30c per KM. These charges are recorded and processed in line with your billing cycle.
As part of the Motopool service you will always receive your car full of fuel and ready to go. As part of the service you are able to hand back the car without a full tank of fuel – Motopool will simply charge you for the fuel to refill the tank. The below are the standard rates as at today that you will be charged for fuel:
Unleaded Petrol – $2
Premium Unleaded Petrol – $2.5
Diesel – $2
When it comes to tolls charges you have you two have different options available to you.
1. Firstly you can setup your own Toll Account and use your own Toll Reader which you can transfer from car to car. This can be done via Linkt if you don't have an account already or you can use an existing account if you have one and just transfer on to your Motopool Car.
2. The second option is you can leave it to Motopool to take care of your tolls. We have all our cars under a toll account as a backup using registration recognition and so if you decide not to use your own toll account then we will charge you under our account each month at the end of the month. Please note there is a $2.50 processing fee per tolls that we charge to do this.
While Motopool always endeavors to give customers the ability to choose any of the cars on the website, there are times when certain cars may be in popular demand and as a consequence unavailable. Motopool’s commitment to our customers is that we will always work with them to ensure we can give them access to a comparable car in the event that a certain car is not available to them.
As part of the service you are able to add additional drivers to your Motopool subscription. To do so we simply need them to be eligible as per the membership agreement and to collect their details so we can update them in our system. There is a $10 charge per week added to your subscription for each additional driver you wish to include.
Motopool cars must always be used in a safe manner and you must always comply with any relevant road rules, laws or vehicles manuals that exist. For more specific information about your obligations as to how to use the cars please consult your membership agreement.
Each car also comes with its own Manufacturer Manual which located in the glove box will give you specific information about use of and operating the car that you are driving along with the Motopool Welcome Pack you receive.
With a Motopool subscription you can swap cars at certain times depending on the plan that you have chosen. In addition to this if you would like to swap cars outside of the allowed periods then you can do so at anytime for a fee of $300.
If you have any mechanical issues while using your car including a flat tyre or drained battery please contact our relevant roadside assist provider based on the type of car you are in. Please quote your rego number and remain with the vehicle until this is resolved.
Motoperks - The Motopool Rewards Program
Fair Wear and Tear includes: Dents of no more than 20 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking.
Fair Wear and Tear excludes: (a) dents of any diameter on bonnets, roofs, wheel arches, style lines, door sills or door edges; (b) multiple dents within a specific local area regardless of size; or (c) any damage affecting or penetrating the paintwork.
Fair Wear and Tear includes: Isolated stone chips to any panel up to 2 mm in diameter.
Fair Wear and Tear excludes: More than 5 stone chips to an isolated area.
Fair Wear and Tear includes: Light scratches: (a) not more than 20 mm in length and not more than 1 mm wide; (b) no paint surface penetration; and (c) can be polished out.
Fair Wear and Tear excludes: Any scratch where the metal, plastic or undercoat is exposed
Fair Wear and Tear includes: (a) light scuffing or scratches: (i) where there is no paint penetration; (ii) which are no more than 20 mm in diameter ; and (iii) which can be polished out; isolated stone chips up to 2 mm in diameter.
Fair Wear and Tear excludes: (a) any broken paint; (b) multiple scratches of any size; (c) dents of 20 mm in length or more in diameter; (d) any damage to a textured bumper; and multiple stone chips of more than 5 to an isolated area.
Wheels, wheel trims, tyres
Fair Wear and Tear includes: Light scratches and scuffing up to 20 mm in length.
Fair Wear and Tear excludes: (a) wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap; (b) alloy rims for standard vehicles that are cracked, buckled, gouged or mismatched or not the original rim; (c) alloy rims for prestige and collection vehicles if: (i) a scuff mark is more than 20 mm in length; (ii) the alloy rim is cracked, buckled or gouged ; or (iii) the alloy rim is mismatched or not the rim as originally supplied; (d) tyre tread and sidewall damage so that the tyre is unroadworthy e.g. cuts, bulges, gouges and abrasions, tyre misuse e.g. flat spots and burnouts; (e) replacement tyres that differ from those originally supplied
Windscreen, windows, lamps and external mirrors
Fair Wear and Tear excludes: Scratches, chipping, cracks, holes or damage to: (e) the windscreen; (f) windows; (g) lamps; and (h) external mirror lens, as all such damage may affect the roadworthy status of the vehicle and may subsequently worsen over time from the vehicle continuing to be driven.
Upholstery, floors, carpets, dashboard, fascia, trim interior and vehicle cleanliness
Fair Wear and Tear includes: (a) light marks that can be removed by vacuum or general cleaning; (b) light scuffing or smears or regular day to day debris that is removable by general cleaning.
Fair Wear and Tear excludes: (a) any permanent damage caused by harsh or corrosive materials; (b) tears, cuts, scratches, holes or burns; (c) any damage to the structure, shape or positioning of a seat; (d) hair from pets; (e) excessive soil, mud or sand (other than from regular day to day use); (f) evidence of smoking in the vehicle; (g) odours or foreign matter; stains or marks that cannot be removed by general cleaning or require steam cleaning.
Keys, accessories and equipment
Fair Wear and Tear includes: Minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment.
Fair Wear and Tear excludes: (a) loss or damage to keys or remotes; (b) damage caused by incorrect fitting of accessories (snow chains, roof racks); (c) damage to aerials; (d) removal or damage to any item supplied with the vehicle (parcel shelf, tools, spare tyres, wheel trims, hazard triangles, first aid kits, GPS unit).